WEST COAST GIFTS CANADIAN TERMS & CONDITIONS
These Terms & Conditions apply to Canadian retailers as defined by the information submitted in this form.
100% Customer Satisfaction: West Coast Gifts Inc. (hereinafter referred to as “West Coast Gifts”) only distributes products that have passed our stringent quality control standards. Our entire product line offered in this catalogue is of the highest quality. If for any reason you are not 100% satisfied with your order, please notify us within 5 days of receiving your order, and we will replace it or refund your money. After 5 days there will be no refunds.
Product: Please note that many of our high-quality products are handmade. Please allow for variations in size and colour.
New Accounts: All new accounts will be shipped C.O.D. Cash or Money Order only. C.O.D. company cheque, credit card and net terms may be established by submitting a credit application or credit card authorization form for approval. Allow up to 2 weeks for processing of credit application. New accounts will require a minimum first order. Credit extended pursuant to a credit application will be subject to additional terms and conditions set out in the credit application.
Minimum Order: There is a minimum order of $200.00 (Subtotal) on all orders after your first order.
C.O.D. Company Cheque: In order for us to accept your cheques you must have an approved credit application on file. Please call us to apply for C.O.D. Company Cheque payment terms.
Credit Cards: We accept Visa, Mastercard, and American Express. If you would like to pay by credit card we must have a signed credit card authorization form on file. All credit card orders MUST be paid in full on the day we ship the order, otherwise, there will be a 3% service charge on that order.
MAP Online Policy: Any West Coast Gifts product being advertised and sold online must have a minimum advertised price of at least double the West Coast Gifts regular wholesale price.
Shipping: Most orders are shipped within 24 hours. Back orders are shipped at the customer’s request only. The customer is responsible for all freight charges, C.O.D. fees, insurance, and handling charges.
Late Payments: All pending orders will be held until payment is received. Habitually late accounts will be changed to C.O.D. The Customer is responsible for any costs incurred by West Coast Gifts, Inc. in the collection of an account, such as agency fees, travel expenses, attorney fees or court costs. Past-due balances will be subject to interest at the rate of 1.5% per month (18% per annum).
Damages and Shortages: All damages and shortages must be reported within 48 hours. All merchandise leaves our warehouse in good condition. Should any packages be delivered to you opened, tampered with (re-taped) or in a damaged condition, you must notify the driver and have them make a note to file a claim with the carrier at the time of delivery and notify West Coast Gifts within 48 hours.
You must KEEP ALL ORIGINAL BOXES AND PACKAGING for the shipping company inspection and to file a claim on shorted product. You must follow proper procedures. If we cannot file a claim, we will not be able to reimburse you for any loss or damage. We also require digital pictures of any broken or damaged items.
Returned Checks: Returned Cheques will result in terms being changed to C.O.D. Cash, Money Order, or Credit Card only. All pending orders will be held until the balance is cleared. The customer will be charged $50.00, PLUS all bank fees.
Refused Orders: West Coast Gifts will fully credit or re-ship at our expense any orders refused due to the fault of West Coast Gifts. On all other refused orders the customer will be charged a 15% restocking fee plus all freight charges. If the customer wants the order re-shipped the additional freight charges will be added.
Authorized Returns: Unless the fault of West Coast Gifts Inc., all returned items will incur a restocking fee of 15% and the customer will be responsible for any return shipping charges. Please contact your sales specialist with a list of items you would like to return. Once your return is approved, you will be given a return authorization number and instructions on how to return your items to West Coast Gifts Inc. Unauthorized returns will not be credited or reshipped.
Credits will be given at the original sale price or the current sale price whichever is lower at the time of authorization.
All products sold at a discount from the normal list price including, clearance items, sale items and discontinued items will be considered FINAL SALE.
Compliance: Customer shall comply with all applicable Federal and Provincial laws and regulations, including all cannabis and tobacco laws and other applicable laws in the United States and Canada.
WEST COAST GIFTS USA/INTERNATIONAL TERMS & CONDITIONS
These Terms & Conditions apply to USA/International retailers as defined by the information submitted in this form.
100% Customer Satisfaction: WCG USA Inc. (hereinafter referred to as “WCG USA”) only distributes products that have passed our stringent quality control standards. Our entire product line offered in this catalog is of the highest quality. If for any reason you are not 100% satisfied with your order, please notify us within 5 days of receiving your order, and we will replace it or refund your money. After 5 days there will be no refunds.
Product: Please note that many of our high-quality products are handmade. Please allow for variations in size and color. New Accounts: All new accounts will be shipped Credit Card or EFT (wire transfer) by submitting a credit application or Credit Card authorization form for approval. Allow up to 2 weeks for processing of credit application. Credit extended pursuant to a credit application will be subject to additional terms and conditions set out in the credit application.
Minimum Order: There is a minimum order of $200.00 (Subtotal) on all orders in the USA and Canada and $500.00 on international orders.
C.O.D. Company Check: In order for us to accept your checks you must have an approved credit application on file. Please call us to apply for C.O.D. Company Check payment terms. C.O.D. fees will be at an additional charge by the carrier.
Credit Cards: We accept Visa, Mastercard, and American Express. If you would like to pay by Credit Card, we must have a signed Credit Card authorization form on file. All Credit Card orders MUST be paid in full on the day we ship the order, otherwise, there will be a 3% service charge on that order. Charges to your card may appear as WCG USA.
MAP Online Policy: Any West Coast Gifts product being advertised and sold online must have a minimum advertised price of at least double the West Coast Gifts regular wholesale price.
Shipping: Most orders are shipped within 2-3 business days, using FedEx Ground Service (unless otherwise requested). Back orders are shipped at the customer's request only. The customer is responsible for all freight charges, C.O.D. fees, insurance, and handling charges.
Late Payments: All pending orders will be held until payment is received. Habitually late accounts will be changed to pre-payment. The customer is responsible for any costs incurred by WCG USA in the collection of an account, such as agency fees, travel expenses, attorney fees or court costs. Past-due balances will be subject to interest at the rate of 1.5% per month (18% per annum).
Damages and Shortages: All damages and shortages must be reported within 48 hours. All merchandise leaves our warehouse in good condition. Should any packages be delivered to you opened, tampered with (re-taped) or in a damaged condition, you must notify the driver and have them make a note to file a claim with the carrier at the time of delivery and notify WCG USA within 48 hours.
You must KEEP ALL ORIGINAL BOXES AND PACKAGING for the shipping company inspection and to file a claim on shorted product. We also require digital pictures of any broken or damaged items. You must follow proper procedures. If we cannot file a claim, we will not be able to reimburse you for any loss or damage.
If the short-shipped or damaged items are less than $50, you will receive a credit on your account towards your next order. If it's over $50, we will ship the product to you upon request.
Returned Checks: Returned Checks will result in terms being changed to C.O.D. Cash, Money Order, or Credit Card only. All pending orders will be held until the balance is cleared. The customer will be charged $50.00, PLUS all bank fees.
Refused Orders: WCG USA will fully credit or re-ship at our expense any orders refused due to the fault of WCG USA. On all other refused orders, the customer will be charged a 15% restocking fee plus all freight charges. If the customer wants the order re-shipped, the additional freight charges will be added.
Authorized Returns: Unless the fault of WCG USA, all returned items will incur a restocking fee of 15% and the customer will be responsible for any return shipping charges. Please contact your sales specialist with a list of items you would like to return. Once your return is approved, you will be given a return authorization number and instructions on how to return your items to WCG USA. Unauthorized returns will not be credited or reshipped.
Credits will be given at the original sale price or the current sale price whichever is lower at the time of authorization.
All products sold at a discount from the normal list price including, clearance items, sale items and discontinued items will be considered FINAL SALE.
Compliance: Customer shall comply with all applicable Federal and State laws and regulations, including all cannabis and tobacco laws and other applicable laws in the United States and Canada.
